Frequently Asked Questions
Everything you need to know about bringing Pavilion quality into your home.
How long will it take for my furniture to arrive?
Standard shipping typically takes 7-14 business days. For larger furniture pieces requiring white-glove delivery, please allow 3-4 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made upholstery and final sale items are non-returnable.
Do you offer assembly services for large items?
Yes, we offer a White Glove Delivery service at checkout which includes professional assembly, room-of-choice placement, and removal of all packaging materials.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At Pavilion, we prioritize the planet. 90% of our wood collections are crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.